If the device is on a different subnet (IP address range) then add a static route to that in the operating system. In some cases you have to use the IP address to connect instead of the hostname. Open the Mullvad app settings, then click on Preferences and turn on "Local network sharing". While using the Mullvad VPN app, I can't access local shares, printers or services. If you are using a mobile phone or tablet then you can use the OpenVPN app instead, see "Other VPN software" in the Mullvad help center menu to the left. Then select OpenVPN in the advanced settings and then go to "OpenVPN Settings" and click on TCP. If you are using the Mullvad desktop app, go to the Mullvad app settings by clicking on the gear icon in the top right corner of the app. How do I force the Mullvad VPN app to use TCP protocol? # How do I turn on DNS leak protection in the app? #ĭNS leak protection is always on. The warnings occur either because your device requires admin authorization to install drivers or because some antivirus software gives a false positive on new app releases. I get warnings when installing your software! # This built-in safety feature ensures that your traffic is not accidentally leaked outside of our secure tunnel. With the Mullvad VPN app, all Internet traffic is automatically blocked until either the VPN connection is reestablished or you disconnect from or quit the app. We don't collect or store such information. What if a court orders you to divulge sensitive user information? # No, we do not store activity logs of any kind. Is all traffic protected or only web surfing? #Īll internet traffic. Visit /check to easily check your connection status, or you can visit our website and it will display the server you are connected to at the top of the website. This is also the case for Sweden's Lagen om elektronisk kommunikation (LEK). The directive does not apply to Mullvad because we are not considered an electronics communications service. Do you obey the EU Data Retention Directive? # Click on the PayPal Subscription icon and then on the Unsubscribe button. To unsubscribe, first log in to the Account Status page of our website. How do I cancel my PayPal subscription? # Bank wires can take 1–2 working days to get processed. For cryptocurrency payments, these do not get processed until the transaction has been confirmed. PayPal often changes its mind about transactions, sometimes days after a payment was made, without notification. If you paid through your PayPal account, log in to PayPal and check the status of the payment. If you get a message saying your account has expired, your payment is the problem. Yes, we offer a 30-day money back guarantee, except for cash payments due to anti-money laundering regulations, as well as crypto payments. Log in to the Account Status page of our website. How can I see if a payment is processed or how much time I have left on my account? # You can use your account on up to 5 devices. How many computers or devices can I use my Mullvad VPN account on? # We never have sales, but accepted cryptocurrency payments are discounted at 10% due to lower fees and less administration. Please follow our SOCKS5 guide to reduce the occurrence of CAPTCHAs, or you can try switching to another server. This is a known issue that happens on many sites using Cloudflare. Our Connection Speed guide lists a variety of possible solutions. Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2020.2 or later of our Mullvad VPN app. Why can’t I use the internet after closing the Mullvad app on Windows? # Waitĥ mins (for the connection count to clear) and then try to connect, and Solution: close and, re-install the latest Mullvad VPN App. This can happen if the Mullvad VPN app can't find the TAP adapter. App says “too many simultaneous connections” when only using 1? # The error will often show up in the daemon.log as : Initiate WFP transaction: The call timed out while waiting to acquire the transaction lock. This mostly happens with third party security and firewall software that blocks WFP from working correctly. App under Windows says: failed to apply firewall rules.? # How do I get it back? #įollow the steps to recover your account. Here’s why we use and recommend WireGuard. If you prefer to use the WireGuard app download configuration files (requires login). The Mullvad VPN app makes it easy to use WireGuard.
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